There are two type of call transfers;
Warm Transfer – gives you the ability to talk to the intended agent to transfer to and transfer the call upon confirmation. Ideally used when transferring call to branch office agents.
Cold Transfer – transfers the call blindly to the intended agent. Ideally used when transferring calls within onsite agents.
Warm Transfer
To transfer a call to another agent, during a call, click Call actions 
icon.
Scroll down or search for available agents to transfer the call
Click the 
icon and choose Warm Transfer
You will then be talking to the intended agent. Once confirm transfer, click End call.
Cold Transfer